Location: Bratislava, Slovakia
Start: ASAP 2024
Duration: 6 months minimum
Working language: English + German/Polish/Hungarian/Slovak
This internship is a part of the Placement Slovakia program organizing professional internships for foreign higher education students in Slovakia within Erasmus+ program. All applying candidates have to be confirmed to receive an Erasmus+ learning agreement for traineeships, provided by their higher education institution covering the whole internship period.
Company profile:
This internship would be for a successful Slovak start-up company which is operating internationally as one of the worlds best online yacht search offering more than 20000 yachts in 76 countries. The company provides an opportunity to work with the young international team of committed people having one common goal in mind - satisfied customer.
Position description:
- Assist in managing customer inquiries and resolving issues via various communication channels, including phone, email, and live chat.
- Provide personalized assistance to customers, answering questions about our boat rental services, pricing, availability, and policies.
- Coordinate with the operations team to ensure seamless execution of boat rentals, including scheduling, check-in, and check-out processes.
- Proactively follow up with customers to gather feedback and ensure satisfaction with their rental experience.
- Collaborate with cross-functional teams, including marketing and sales, to promote special offers, discounts, and upcoming events to customers.
- Maintain accurate records of customer interactions and update the customer relationship management (CRM) system accordingly.
- Assist in the development of customer care policies and procedures to enhance efficiency and effectiveness.
- Stay informed about industry trends and competitor offerings to provide recommendations for improving our services and staying ahead in the market.
Qualifications:
- Currently pursuing a bachelor's degree in business administration, hospitality management, communication, or a related field.
- Strong verbal and written communication skills in English + German/Italian/Polish, with a friendly and professional demeanor.
- Customer-focused mindset with a passion for delivering outstanding service.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Enthusiasm for the marine industry and a desire to learn and grow in a startup environment.
Knowledge and skills the trainee can learn during the internship:
This traineeship is an excellent opportunity to working in young, international and motivated team on the same boat. Communicating for impact. Seeing results and impact of daily job. Being part of fast paced company and contribute to the team goals.
Benefits:
• Free accommodation provided,
• Possibility to get a Full- time employment offer after the treineeship
• Flexible working time
• Multisport card - to be fit for the summer yachting! :-)
• The opportunity to experience yachting yourself - and completely free!
• 10% Discount for renting a boat
• Working in international environment - you never know, if English, German, Italian or another language will be spoken
• Languages courses
• Professional development (trainings, workshops and many more)
• Many (and regular) team events - our Great Gatsby parties are unique and unforgettable!
• Dog friendly office
Interested candidates please apply by submitting an online application form at www.placementslovakia.com
We look forward to hearing from you!